Tenancy Deposit Protection

View Properties Ltd (trading as View Properties) protects tenancy deposits with the government-approved Tenancy Deposit Scheme (TDS).

Why deposit protection matters

In England, a deposit taken for an assured shorthold tenancy (AST) must be protected in an authorised tenancy deposit scheme. Protection helps keep deposits safe and provides an independent way to resolve disagreements at the end of a tenancy.

What tenants can expect

• Your deposit is protected with TDS within 30 days of payment (or of receiving it, if later).
• You receive the required Prescribed Information and scheme leaflet within 30 days.
• You can check that your deposit is protected using the details TDS provides (and the scheme website).
• If you and the landlord cannot agree how the deposit should be repaid at the end of the tenancy, TDS offers free dispute resolution (adjudication).

Important - this page is general information

Full Prescribed Information is provided with each tenancy. This webpage is a public trust summary only. It is not a substitute for the Prescribed Information, scheme leaflet, or other paperwork issued for your specific tenancy.

For landlords

Where we manage a letting, deposits are registered with TDS as part of our managed lettings service. Scheme details for each tenancy are included in the paperwork we issue.

Tenancy Deposit Scheme (TDS) - scheme contact

The details below are for the scheme operator (TDS), not View Properties:

• Website: www.tenancydepositscheme.com
• Custodial information: custodial.tenancydepositscheme.com
• Telephone (TDS Custodial contact centre): 0300 037 1001
• Registered office (TDS): West Wing, First Floor, The Maylands Building, 200 Maylands Avenue, Hemel Hempstead, Hertfordshire, HP2 7TG

Whether a deposit is held under TDS Insured or TDS Custodial arrangements, tenants receive the scheme details that apply to their tenancy with their paperwork. We do not invent or publish membership numbers or fee amounts on this page.

Complaints and our office

If you have a complaint about our service, please follow our complaints procedure. For questions about a specific tenancy or deposit paperwork, contact View Properties:

• View Properties Ltd, 127 Charles Street, Leicester, LE1 1LA
• Telephone: 0116 253 1666
• Email: info@viewltd.co.uk
• Contact form: Contact us

Last updated: 15 September 2026.